7 MIN READ
How Our Travel Team Unlocked New Levels of Productivity
A practical look at how ContextSpace helped a fast-moving travel team centralize knowledge, improve onboarding, and work faster.
Melissa Mehmet | December 12, 2025
Working in the travel industry means juggling a multitude of moving pieces, including clients, suppliers, projects, itineraries, vendors, and teams across various regions, while ensuring everyone has the right information at the right time. For our travel industry team, these complexity challenges were not just annoying; they were slowing us down.
That’s where ContextSpace came in. By building a contextual, integrated system for all our business entities, we were able to cut through the noise, reduce context switching, and significantly improve productivity. Here’s how we did it, and why it made such a difference.
Our challenges were related to siloed knowledge and fragmented tools. Before ContextSpace, our travel team’s knowledge lived in many different places:
That’s where ContextSpace came in. By building a contextual, integrated system for all our business entities, we were able to cut through the noise, reduce context switching, and significantly improve productivity. Here’s how we did it, and why it made such a difference.
Our challenges were related to siloed knowledge and fragmented tools. Before ContextSpace, our travel team’s knowledge lived in many different places:
- CRM systems held client and partner data
- Box stored documents like RFPs, contracts, and vendor agreements
- Slack carried vital but informal bits of information
- Internal tools and dashboards captured project metrics, but required separate logins
Like many companies, we realized that although each tool was “best in class” on its own, the lack of cohesion meant team members spent too much time hunting for information, toggling between apps, or asking teammates what they did last week. We were paying a productivity tax, especially when onboarding new people, preparing for meetings, or making quick decisions.
The Challenge: Siloed Knowledge and Fragmented Tools
We brought ContextSpace into the heart of our travel operations, with three key pillars:
1. Consistent Structure Across Entities
1. Consistent Structure Across Entities
Using ContextSpace, we mapped out our business entities; clients, suppliers, projects, and regions, into contextual spaces. Each type of entity got a consistent, predictable structure, so whether we were opening a space for a new agency partner or a big client, the layout felt familiar immediately.
2. Contextual Integration with Our Tools
ContextSpace connects live to our internal and external applications. Instead of having to log in to five different systems (CRM, shared drive, analytics dashboard, messaging), all the most relevant data flows into the contextual space for a given client or project.
3. Accelerated Fluidity - Everyone Gets Up to Speed Faster
Once someone is familiar with the structure of, say, one client space, they instantly understand others like it. That means when a teammate moves into a new account or a new project, they don’t waste time figuring out where things go, they can hit the ground running.
4. All Team Members as Producers of Knowledge
Before, a lot of institutional knowledge lived in informal chats, emails, or in individual people's heads. ContextSpace gives everyone a place to contribute structured knowledge, so what matters doesn’t get lost.
The Impact: Productivity Gains for Our Travel Team
Implementing ContextSpace for our travel division delivered measurable improvements:
- Faster Onboarding: New team members reached full productivity much more quickly. Because everything is in one structured space, they don’t have to track down directories, dashboards or chat threads, they just join the contextual space for that business entity, and they have everything they need.
- Reduced Context Switching: Instead of bouncing between apps, people worked in a single workspace where the data, documents, and communications they needed were right in front of them.
- More Effective Meetings: Preparation used to involve pulling together information from disparate places. With ContextSpace, meeting preps are faster and more comprehensive, because we’ve already aggregated the data in that entity’s space.
- Increased Usage of Our Tools: Unsurprisingly, when tools are surfaced in a meaningful context, people actually use them. Our team’s engagement with internal dashboards, document repositories, and chat tools increased. That’s because it's now easier, more logical, and more rewarding to interact with them in context.
- Boost in Overall Productivity: As a result of all these gains, we saw a 10–20% increase in productivity at an individual and team level
Moving Forward: What’s Next for Our Travel Team
Thanks to ContextSpace, our travel team is more connected, more efficient, and more focused on value-adding work (rather than admin, scrambling for information, or rehashing old conversations).
Looking ahead, we’re planning to:
Looking ahead, we’re planning to:
- Expand our contextual spaces as we onboard new clients, vendors and partners
- Build out even deeper integrations (for example, a live travel news feed) to stay up to date with the market
- Use ContextSpace as a core part of training for new joiners, so we can ramp up faster
- Foster a “knowledge producer” mindset where every team member contributes insights, lessons learned, and best practices into our contextual spaces
Ready to Make Confluence Work Smarter for You?
In a fast-moving, complex industry like travel, time is everything. By aligning information, tools, and people within a structured, entity-based platform, ContextSpace helped our travel team eliminate friction, reduce duplication, and work smarter. The result? A measurable productivity boost, faster decision-making, and a stronger, more cohesive way of working.
If you’re in the travel business, or any other industry where context matters, ContextSpace is more than just a tool. It’s the backbone of a more efficient, connected, and future-ready team.
If you’re in the travel business, or any other industry where context matters, ContextSpace is more than just a tool. It’s the backbone of a more efficient, connected, and future-ready team.
Melissa Mehmet
Driven by a passion for solving real-world challenges, Melissa played a pivotal role in shaping ContextSpace to reflect how people truly work, anchoring her approach in empathy, clear vision, and an unwavering commitment to simplifying complexity.
